Terms of service

Last updated 10 November 2026

These terms apply to every move booked with The London Home Movers. By booking, you agree to them. If anything is unclear, call 07487 818576 before you book.

Prices

• 1 man & van is £50 per hour and 2 man & van is £85 per hour.
• Every booking has a 2-hour minimum. After that, you pay for the time your move actually takes.
• The hourly rate includes the Luton van, protective blankets, covers and straps, stairs at either end and fuel and mileage for moves that start or end in a London postcode.
• The time you choose when booking is an estimate. If the move takes longer, the extra time is charged at the same hourly rate, and we will tell you before going over.

Booking and payment

You do not pay anything to reserve your slot. After you book, we contact you to confirm the details and arrange payment.

Changing or cancelling

If your completion date moves, we will move your booking to the new date free of charge, subject to availability. If you need to cancel, please tell us as early as you can.

On the day

• Please arrange parking for the van at both addresses, including any permit or suspended bay, and tell us about access restrictions before the day.
• Waiting time, for example while you wait for keys, is charged at your normal hourly rate.
• Large wardrobes, beds and other heavy items need two people, so please book 2 man & van if your move includes them.
• Please pack fragile items securely. We are not responsible for damage to items inside boxes we did not pack, unless we were careless in handling them.
• We do not move hazardous materials, such as gas bottles, fuel or chemicals, or cash and valuables, such as jewellery or important documents. Please keep these with you.

Damage and complaints

We handle your belongings with care and carry goods-in-transit insurance. If anything is damaged, please tell us within 7 days of your move, with photos if possible, so we can put it right. Nothing in these terms affects your statutory rights.

Contact

The London Home Movers · info@TheLondonHomeMovers.com · 07487 818576