Privacy policy

Last updated 10 November 2026

This policy explains what personal information The London Home Movers ("we", "us") collects when you contact us or book a move, why we collect it and what you can ask us to do with it. If you have any questions, email info@TheLondonHomeMovers.com or call 07487 818576.

What we collect

• Your name, email address and phone number.
• The addresses or postcodes you are moving from and to, your preferred date, and anything you tell us about your move, such as access, stairs or particular items.
• Booking and payment records for moves we carry out.
• Messages you send us by email, WhatsApp, phone or the contact form.

Why we use it

• To answer your enquiry, plan and carry out your move, and take payment. We rely on this being necessary to provide the service you ask for.
• To keep accounts and records we are legally required to keep, such as invoices.
• To ask for feedback or a review after your move, which is in our legitimate interest. You can tell us to stop at any time.

We do not sell your information, and we do not send marketing messages unless you have agreed to receive them.

Who we share it with

We only share your information with services that help us run the business, and only as far as they need it. These are our website host and form provider (Netlify), Google (analytics and advertising measurement, only if you accept cookies), our online booking system, our email and messaging providers, and our accounting and payment providers. We may also share it if the law requires us to, or with our insurer if there is a claim.

How long we keep it

Enquiries that do not turn into a booking are deleted within 12 months. Records of moves and payments are kept for six years, as UK tax law requires.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Email info@TheLondonHomeMovers.com and we will respond within one month. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

With your consent, this website uses Google Analytics and Google advertising measurement to understand how visitors find us and which of our adverts lead to enquiries. These cookies are only set if you choose Accept on the cookie notice. If you decline, nothing is stored. To change your choice, clear this site's data in your browser and you will be asked again. Our booking page is provided by our booking system, which may set cookies needed to complete your booking.